Technical Support Manager,Denver - Colorado - USA,Job Responsibilities and Requirements : The Call Center Manager is responsible for planning, organizing and managing all operational activities for the McAfee SaaS inbound technical call center. The call center includes; Customer Service, Technical Support and Account Retention. Principal Duties Thorough knowledge of inbound call center operations. Strong organizational, interpersonal, leadership and customer driven management skills. Able to foster a positive and productive work environment with ability to recruit, lead, build and motivate staff to meet performance goals. Demonstrated communication skills both written and verbal. Demonstrated ability to interact with customers, peers, senior management and other departments in a professional manner. Proven track record of setting and exceeding metric goals such as service level, agent utilization, account retention and customer satisfaction. Knowledge of manpower planning and scheduling in a call center environment. For more information of this job please visit us at http://www.hound.com/gjviewjob.php?jid=7cbcbcb7149e7f2b 320837cf593fcd7978a22b To know more about Hound, please visit us at http://www.hound.com.

March 14 2010

Technical Support Manager

Company:	Hound
Position:	*Technical Support Manager*
Category:	Engineering
Job description:
Job Responsibilities and Requirements : The Call Center Manager is responsible for planning, organizing and managing all operational activities for the McAfee SaaS inbound technical call center. The call center includes; Customer Service, Technical Support and Account Retention. Principal Duties Thorough knowledge of inbound call center operations. Strong organizational, interpersonal, leadership and customer driven management skills. Able to foster a positive and productive work environment with ability to recruit, lead, build and motivate staff to meet performance goals. Demonstrated communication skills both written and verbal. Demonstrated ability to interact with customers, peers, senior management and other departments in a professional manner. Proven track record of setting and exceeding metric goals such as service level, agent utilization, account retention and customer satisfaction. Knowledge of manpower planning and scheduling in a call center environment. For more information of this job please visit us at http://www.hound.com/gjviewjob.php?jid=7cbcbcb7149e7f2b 320837cf593fcd7978a22b To know more about Hound, please visit us at http://www.hound.com.
Skills:
Employment type:	Full Time/Permanent
Salary:	Unspecified
Degree:
Experience:	Unspecified
Location:	*Denver - Colorado - USA*
Post Date:	19/01/2010

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