September 09 2010
Customer Insights Manager, Canada, by Research In Motion (RIM/BlackBerry)
Job description:
Location: Waterloo, Ontario
***please send resumes to cdecarlo@rim.com***
Research In Motion Limited® (RIM)® is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM's portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools and software/hardware licensing agreements. RIM is seeking driven individuals who can take our wireless data products to the next level in the global wireless market. Are you ready to make a difference in the world of mobile communications with RIM?
POSITION SUMMARY
The Customer Information and Insights team has the mandate to integrate sources of customer data and provide value-added insights to a wide cross-section of the organization. The candidate will be offered chances to interact with a large cross-section of RIM including but not limited to Marketing, Product Management, IT and Industrial Design. As a part of the Customer Information and Insights team, the successful candidate will be responsible for conducting primary research and driving customer insights throughout the organization to support marketing and strategy development.
RESPONSIBILITIES
The successful candidate will:
• Identify, assess and proactively recommend research projects that add value to the company's understanding of the needs, behaviors, motivations and perceptions of customers and key prospect targets
• Plan, direct and execute marketing research programs that will fuel customer-centric marketing strategies and programs
• Utilize research to identify opportunities for competitive advantage and strategic insights for new products and services, marketing plans, promotional and communication efforts, customer experience and business tactics
• Manage vendor relationships and be responsible for recommending and deploying appropriate research methodologies
• Participate in and support marketing strategic planning
• Create communication tools and aids for sharing research findings with key stakeholders
Skills:
ESSENTIAL SKILLS AND QUALIFICATIONS
• University degree in behavioral/social sciences, statistics or business with an emphasis in research methods
• Proven track record for using research to address business challenges
• Continuous learner mindset with a drive to turn knowledge into new client insights and deliverables
• Knowledge of survey design and sampling issues
• Knowledge of customer satisfaction and loyalty research or market research
• Excellent communication and interpersonal skills with a proven track record for effectively leading cross functional teams
• Strong project management skills
If you're driven to take wireless technologies to the next level, it's time you join the team at RIM. We offer a challenging environment that fosters creativity and rewards excellence. Employees also have use of our award winning BlackBerry!
© 2010 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.
Research In Motion is an Equal Opportunity Employer.
| Job Category: | Telecommunications [ View All Telecommunications Jobs ] |
| Language requirements: |
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| Employment type: | Full Time/Permanent |
| Salary: | Unspecified |
| Degree: | Unspecified |
| Experience (year): | Unspecified |
| Job Location: | Waterloo, Ontario Canada |
| Company Type | Employer |
| Post Date: | 24/04/2010 / Viewed 409 times |
Contact Information | |
| Company: | Research In Motion (RIM/BlackBerry) |
| Contact Instructions: | Please send resumes to cdecarlo@rim.com |
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